Troubleshooting - Download of language pack is not working

If you're trying to download a language pack for offline use and the download process takes more than a minute or two, please take the following steps to resolve the issue:

  1. Cancel the current download of languages (by tapping on the downloading language and answering YES)
  2. Make sure your device is not in battery saving mode and that you are on a wi-fi connection
  3. Reboot your phone
  4. Download the language again.

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