Troubleshooting - Download of language pack is not working

If you're trying to download a language pack for offline use and the download process takes more than a minute or two, please take the following steps to resolve the issue:

  • Cancel the current download of languages by tapping on the language and confirm you want to cancel the download
  • Make sure your device is not in battery saving mode and that you are on a wi-fi connection 
  • Reboot your phone
  • Download the language pack again.

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