How can we improve Microsoft Translator?

"Oops, looks like the service is temporarily unavailable. Please wait some time (-5)" - Can you PLEASE help???

When I click 'Start Subtitles', then choose whatever Languages, then Click 'Start Subtitles'......

Error message pop up with "'Oops, looks like the service is temporarily unavailable. Please wait some time (-5)"

Please can you HELP?????

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