How can we improve Microsoft Translator for iOS?

it worked great in beijing for 3 days then suddenly chinese (simplified) WAS NO LONGER AVAILABLE!!! WHY??!?

please fix

18 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Tanvi SurtiAdminTanvi Surti (Admin, Microsoft Translator) responded  · 

    Hi, thank you for the feedback. Can you tell us more about what happened?
    Were you using the app for online text translation or offline translation?
    When you say the language was no longer available, do you mean that you don’t see the language in the language list or do you see it but it no longer translates?
    Can you tell us your device info, OS version?

    Also please uninstall and reinstall the app to see if that fixes it for you.
    Thanks,
    Tanvi

    5 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • Marion MahnkeMarion Mahnke commented  ·   ·  Flag as inappropriate

        It worked on Saturday and now Monday it disappeared. Living in Beijing and really depend on this app. Please fix...

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        (iOS app). Chinese language is no longer available from language selector. Not sure exactly when this happened, but my last successful translation was on March 14 (2 days ago). Could last update have lost Chinese? I see the release notes mentions Chinese offline translation fix, perhaps that is the root cause. Reinstall of the app did not fix the problem.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Same. Used app for months great and now Chinese has vanished not an option. Have re installed. No help.

      Feedback and Knowledge Base