Translator for iOS

In this forum, you’ll find answers to frequently asked questions and product improvement ideas for Translator for iOS.

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How can we improve Microsoft Translator for iOS?

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  1. 22 votes
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      12 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Crashing

      Since the upgrade on April 20th I cannot open the app. I have deleted and reinstalled it, but as soon as the app is opened it crashed! I restarted my phone and still the issue exists.

      24 votes
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        1 comment  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
      • Without pinyin, makes trouble

        Why pinyin removed from the translation?:0

        7 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • 8 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • It’s not working in uae. I don’t know it’s opening for seconds then close alon

            It’s not working It’s not working in uae. I don’t know it’s opening for seconds then close alon. Around 2 week

            5 votes
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              0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
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                0 comments  ·  iOS Ideas  ·  Flag idea as inappropriate…  ·  Admin →
              • Crashing constantly

                Crashes immediately upon opening. Deleted and reinstalled app. I rely on this app and need this bug fixed ASAP please please please

                3 votes
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                  0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Arabic translation

                    الترجمة العربية ركيكة جداً ولا توفر مفردات متعددة للكلمة

                    3 votes
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                      2 comments  ·  iOS Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for using Microsoft Translator and for your message on the Translator Forum.

                      The translation system is constantly learning, making corrections, and improving its output.

                      Automatic translations use statistical machine learning to translate from one language to another, and it works best when translating full sentences. In some instances, it can create errors, especially when the phrase lacks context.

                      You can learn more about how automatic translation works at https://www.microsoft.com/en-us/translator/mt.aspx

                      Thanks again for your feedback to improve our translation service.

                      Best regards,
                      Gwenda
                      Microsoft Translator Team

                    • I want the function to look up the single word without copy and paste when translation from Swedish to Chinese.

                      I want the function to look up the single word without copy and paste when translation from Swedish to Chinese.
                      Iphone and Mac

                      1 vote
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                        0 comments  ·  iOS Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Thanks for your message on the Translator Forum.

                        The Microsoft Translator app for iOS allows you to translate from Swedish to Chinese. Not only can you translate to Chinese, you can also listen to the translation and see the pinyin as well.

                        For the Mac OS I can recommend using https://www.bing.com/translator/

                        Please let us know if this answers your question and if you have any further questions.

                        Best regards,
                        Gwenda
                        Microsoft Translator Team

                      • Show Translator as one of the options when you share a page in Safari

                        Why if I select some text in Safari and push Share button I can't see MsTranslator button?

                        I would like that when I push Share button and can translate whole page in Safari.

                        4 votes
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                          1 comment  ·  iOS Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                          Thank you for using Microsoft Translator.

                          To be able to translate pages in your Safari browser please do the following:
                          - Open your Safari browser and visit the desired web page you wish to translate.
                          - Once you’re there, tap on the share icon (square with an arrow coming out) at the bottom of the page.
                          - Swipe left at the bottom row in the pop up page that appears.
                          - Tap …More at the end of the list.
                          - Toggle Microsoft Translator on.
                          - Tap Done
                          - Now, you can swipe right in the bottom row until you find Microsoft Translator. Tap on it.
                          - The page will translate to the language of your device.

                          Choose the language you’d like the webpages to translate to by doing the following:
                          - Open Microsoft Translator
                          - Tap the settings button
                          - Tap Safari Translation Language
                          - Tap the language of your…

                        • It tells me I am offline but I am not of line

                          Please fix this problem in one of the constant updates

                          58 votes
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                            13 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                            Thank you for letting us know about this and we apologize for the inconvenience.

                            Please know that we have resolved the issue and that you should now be able to use your Translator app again.

                            If you notice that the issue is still there, please uninstall the app and go to the online app store and download the latest version.

                            Best regards,

                            Gwenda
                            Microsoft Translator Team

                          • 33 votes
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                              0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                              Thanks for your post on the forum.

                              This issue has been resolved in the latest version of the app (Version 3.0.7). If you do not have that version please update to this version in the online app store.

                              Best regards,
                              Gwenda
                              Microsoft Translator Team

                            • Airtime data timeout too long

                              When in another country without data roaming, Photo app does not seem to work or takes too long to timeout. If OCR not available locally, please make clearer.

                              1 vote
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                                0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thanks for your post on the forum.

                                Camera translations are available when offline. Please download the languages you would like to translate from and to.

                                Best regards,
                                Gwenda
                                Microsoft Translator Team

                              • Chinese is no longer supported offline even after I have downloaded it before and used it offline with no problems

                                I was using Chinese translations offline and it suddenly stopped working. It says Chinese is not an offline language but I was using it before now

                                54 votes
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                                  0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                                  completed  ·  Tanvi Surti responded

                                  This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                  Regards,
                                  Tanvi Surti
                                  Program Manager, Microsoft Translator

                                • Switching translation language clears text to be translated

                                  Switching translation language clears text to be translated... Basically, I forget to change which language I'm trying to translate from, like French or German. Say I was in Switzerland and we were in a German speaking area, I might have the app setup to translate from German (offline, so I selected German and had it downloaded), but if we drove to a French speaking area and I forgot to switch it to French, when I type what I want translated and it doesn't translate, I realize I need to pick French instead or German, but when I do, it clears…

                                  2 votes
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                                    1 comment  ·  iOS Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi,

                                    Thanks for your message on the forum a while ago.

                                    Please know that when you now change the to-language the text you are translating will not be deleted.

                                    Your feedback was most appreciated.

                                    Best regards,
                                    Gwenda
                                    Microsoft Translator Team

                                  • It is inconvenient with the new version. It always updating when i open this app. And it has not supported Chinese when i use offline.

                                    It is inconvenient with the new version. It always shows updating when i open this app.
                                    It did not support Chinese when i use offline although i downloaded the it in the past.

                                    20 votes
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                                      1 comment  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                                      completed  ·  Tanvi Surti responded

                                      The Chinese offline bug and start up time bug have been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                      Regards,
                                      Tanvi Surti
                                      Program Manager, Microsoft Translator

                                    • Getting error as you are offline despite being on wifi.

                                      You are offline error since yesterday. Unable to translate anything.

                                      16 votes
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                                        1 comment  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                                        completed  ·  Tanvi Surti responded

                                        This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                        Regards,
                                        Tanvi Surti
                                        Program Manager, Microsoft Translator

                                      • Open App shows "updating...." everytime

                                        When we open app it shows "Updating" it's waste of time. It should not be update in start.

                                        19 votes
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                                          0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                                          completed  ·  Tanvi Surti responded

                                          This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                          Regards,
                                          Tanvi Surti
                                          Program Manager, Microsoft Translator

                                        • Translator says that I am offline- but I am ot!

                                          I have an internet connection but the translator says I am offline!
                                          I'm online in fact! How an I fix this?

                                          7 votes
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                                            0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                                            completed  ·  Tanvi Surti responded

                                            This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                            Regards,
                                            Tanvi Surti
                                            Program Manager, Microsoft Translator

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