Translator for iOS

In this forum, you’ll find answers to frequently asked questions and product improvement ideas for Translator for iOS.

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  1. Show Translator as one of the options when you share a page in Safari

    Why if I select some text in Safari and push Share button I can't see MsTranslator button?

    I would like that when I push Share button and can translate whole page in Safari.

    4 votes
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      0 comments  ·  iOS Ideas  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for using Microsoft Translator.

      To be able to translate pages in your Safari browser please do the following:
      - Open your Safari browser and visit the desired web page you wish to translate.
      - Once you’re there, tap on the share icon (square with an arrow coming out) at the bottom of the page.
      - Swipe left at the bottom row in the pop up page that appears.
      - Tap …More at the end of the list.
      - Toggle Microsoft Translator on.
      - Tap Done
      - Now, you can swipe right in the bottom row until you find Microsoft Translator. Tap on it.
      - The page will translate to the language of your device.

      Choose the language you’d like the webpages to translate to by doing the following:
      - Open Microsoft Translator
      - Tap the settings button
      - Tap Safari Translation Language
      - Tap the language of your…

    • It tells me I am offline but I am not of line

      Please fix this problem in one of the constant updates

      58 votes
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        13 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you for letting us know about this and we apologize for the inconvenience.

        Please know that we have resolved the issue and that you should now be able to use your Translator app again.

        If you notice that the issue is still there, please uninstall the app and go to the online app store and download the latest version.

        Best regards,

        Gwenda
        Microsoft Translator Team

      • 33 votes
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          0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

          Thanks for your post on the forum.

          This issue has been resolved in the latest version of the app (Version 3.0.7). If you do not have that version please update to this version in the online app store.

          Best regards,
          Gwenda
          Microsoft Translator Team

        • Airtime data timeout too long

          When in another country without data roaming, Photo app does not seem to work or takes too long to timeout. If OCR not available locally, please make clearer.

          1 vote
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            0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            Thanks for your post on the forum.

            Camera translations are available when offline. Please download the languages you would like to translate from and to.

            Best regards,
            Gwenda
            Microsoft Translator Team

          • Chinese is no longer supported offline even after I have downloaded it before and used it offline with no problems

            I was using Chinese translations offline and it suddenly stopped working. It says Chinese is not an offline language but I was using it before now

            54 votes
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              0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

              This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

              Regards,
              Tanvi Surti
              Program Manager, Microsoft Translator

            • Switching translation language clears text to be translated

              Switching translation language clears text to be translated... Basically, I forget to change which language I'm trying to translate from, like French or German. Say I was in Switzerland and we were in a German speaking area, I might have the app setup to translate from German (offline, so I selected German and had it downloaded), but if we drove to a French speaking area and I forgot to switch it to French, when I type what I want translated and it doesn't translate, I realize I need to pick French instead or German, but when I do, it clears…

              2 votes
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                1 comment  ·  iOS Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                Hi,

                Thanks for your message on the forum a while ago.

                Please know that when you now change the to-language the text you are translating will not be deleted.

                Your feedback was most appreciated.

                Best regards,
                Gwenda
                Microsoft Translator Team

              • It is inconvenient with the new version. It always updating when i open this app. And it has not supported Chinese when i use offline.

                It is inconvenient with the new version. It always shows updating when i open this app.
                It did not support Chinese when i use offline although i downloaded the it in the past.

                20 votes
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                  1 comment  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                  The Chinese offline bug and start up time bug have been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                  Regards,
                  Tanvi Surti
                  Program Manager, Microsoft Translator

                • Getting error as you are offline despite being on wifi.

                  You are offline error since yesterday. Unable to translate anything.

                  15 votes
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                    1 comment  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                    This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                    Regards,
                    Tanvi Surti
                    Program Manager, Microsoft Translator

                  • Open App shows "updating...." everytime

                    When we open app it shows "Updating" it's waste of time. It should not be update in start.

                    18 votes
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                      0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                      This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                      Regards,
                      Tanvi Surti
                      Program Manager, Microsoft Translator

                    • Update

                      When I start the application, it goes in update mode, I need to work it at once to translate, when I meet people, Google translate doesn't, and it works fine

                      11 votes
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                        0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                        This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                        Regards,
                        Tanvi Surti
                        Program Manager, Microsoft Translator

                      • Translator says that I am offline- but I am ot!

                        I have an internet connection but the translator says I am offline!
                        I'm online in fact! How an I fix this?

                        5 votes
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                          0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                          This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                          Regards,
                          Tanvi Surti
                          Program Manager, Microsoft Translator

                        • Since last update iOS Translator failes funtioning.

                          Since last update iOS Translator failes funtioning.

                          6 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                            Regards,
                            Tanvi Surti
                            Program Manager, Microsoft Translator

                          • It's taking too long to open the app.. used to be more fast

                            It's not working well.. need to update it in association with a new iOS. It's being impossible to use it

                            6 votes
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                              0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                              This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                              Regards,
                              Tanvi Surti
                              Program Manager, Microsoft Translator

                            • 7 votes
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                                0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                                This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                Regards,
                                Tanvi Surti
                                Program Manager, Microsoft Translator

                              • Chinese language doesn't work anymore it used to before update

                                Mandarin was supported before 2017/01/29 but now is not. Please restore Mandarin to supported language status and fix bug. Thanks.

                                2 votes
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                                  0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                                  This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                  Regards,
                                  Tanvi Surti
                                  Program Manager, Microsoft Translator

                                • Constantly updating

                                  It updates every time I open it and it's embarrassing and awkward for myself and the other party waiting for it to load so we can understand each other.

                                  3 votes
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                                    0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                                    This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                    Regards,
                                    Tanvi Surti
                                    Program Manager, Microsoft Translator

                                  • Does Microsoft carry about iOS users?

                                    The translator enhine is off line and cannot download off line dictionaries. Plus a series of issues signaled by other users without any answer from Microsoft.

                                    3 votes
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                                      1 comment  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        1 comment  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Unable to download offline language pack

                                        When I go to offline language and click on the cloud icon it just keep loading nothing gets download

                                        1 vote
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                                          0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →

                                          This bug has been fixed with the latest build released in the App Store – version 3.0.2 released to the Store on Tuesday. We are sorry for this issue and thank you for your feedback.

                                          Regards,
                                          Tanvi Surti
                                          Program Manager, Microsoft Translator

                                        • Include Hebrew in your list of languages offered!!

                                          Very simple?? Attempted to translate English➡️Hebrew. Hebrew not offered. Why?

                                          1 vote
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                                            0 comments  ·  iOS Problems  ·  Flag idea as inappropriate…  ·  Admin →
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